FAQ’s

You can purchase the Dubai Retail Gift Card at Customer Service desks in participating malls or buy the digital version online at giftcard.dubairetail.ae, then exchange it for a physical card at any Customer Service desk. To find your nearest Customer Service desk, please visit giftcard.dubairetail.ae

Yes. A card cost activation fee of D 100 + VAT applies when purchasing the Dubai Retail Gift Card.

Yes. You can load a minimum of AED 50 and a maximum of AED 3,500 per card, with a total loading limit of AED 35,000 per individual over 12 months.

No. The Dubai Retail Gift Card is not reloadable. Once the balance is used, simply purchase a new card for continued convenience.

Yes. Your Dubai Retail Gift Card must be activated before use.

Activate it online in just a few simple steps by visiting giftcard@dubairetail.ae

The Dubai Retail Gift Card is valid for 12 months from the date of purchase at a customer service desk, giving you ample time to enjoy shopping, dining, and leisure experiences across all participating destinations.

Yes. Registration is completed during the purchase process. This ensures a smooth experience and allows us to assist you in case of loss or reissue.

You may use your card multiple times during its validity period, provided there is sufficient balance.

After expiry, any remaining balance will no longer be available for use.

However, you may extend your card’s validity within the 1-month grace period for an additional 3 months from the original expiry date.

The Dubai Retail Gift Card is powered by VISA, allowing seamless redemption at POS (point-of-sale) terminals in participating stores across all Dubai Retail malls, destinations, and retail centres.

For the full list of participating locations, click here.

You can check your balance and validity anytime at giftcard@dubairetail.ae by logging into your account.

You can purchase the gift card using debit or credit cards online or at Customer Service desks.

No. The Dubai Retail Gift Card is designed exclusively for in-store transactions at participating retailers. It cannot be used at ATMs or for online purchases.

Yes. Partial redemptions are supported, allowing you to make purchases of varying amounts until the balance is fully used.

No. The Dubai Retail Gift Card cannot be exchanged for cash or refunded in whole or in part.

• Reactivation: Free (available only within the 1-month grace period for a 3-month extension from the original expiry date).
• Reissue (lost or stolen cards): AED 20 +VAT Replacement cards carry the same validity as the original card.

Yes. It is mandatory to set a 4-digit security PIN by logging in to giftcard@dubairetail.ae

This PIN is required for all redemption transactions.

Customers must be 18 years or older to purchase a card.

There are no age restrictions for redeeming a gift card, any recipient may use the card.

Yes. A replacement card may be issued for AED 20 + VAT

The replacement card will carry the same validity as the original card.

You can use your Dubai Retail Gift Card at participating stores in Dubai Retail malls, destinations, and retail centres.

Click here to view the full list of locations.

The Gift Card cannot be used at stores in the following categories (illustrative, not

exhaustive):

i. Financial & Government Services: Banks, financial institutions, government offices

ii. Medical Services: Clinics

iii. Service-Based Businesses: Nurseries, car rentals, etc.

iv. Office & Community Spaces: Office rentals, community leasing

v. Non-Permanent Structures: Kiosks